Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by Vans New Zealand; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.
- How do I book a return?
- Can I return Vans I purchased overseas?
- Can I exchange my items?
- What is the PayPal returns process?
- How will I receive my refund?
- I have received the wrong order?
- How do I package my return?
- Do I need to pay for return postage?
- Can I return my item to your warehouse in-person?