If you believe your items are faulty, incorrectly described or just not what you ordered, we want to know straight away!
Please get in touch with our Vans Team below for a faulty assessment. Make sure to include proof of purchase (a bank statement is fine if you can't find your invoice from us) as well as clear photos of the faulty item to help us in resolving this as quickly as possible*
*Please do not send the faulty product back without contacting us first.
* Proof of purchase is required to initiate a Faulty Assessment.
*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).
*If your item has been deemed faulty, we ask that you ensure your item is either destroyed or disposed of. Accent Group and its related entities cannot accept liability for any further loss or damage suffered if the shoes continue to be worn.