Please note: Due to disruptions in flight schedules because of COVID-19 restrictions, we are experiencing delays. Our team are working hard to ensure you get your order as soon as possible.
Tracking your order:
- You can log in to your account and select the 'Track my Order' tab
- Checked out as a guest? Pop the tracking number (can be found in your tracking email) into the tracking portal to follow your Vans order.
Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.
If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.
Your tracking number will be sent with the subject line "Your Vans Order #VANSNZ000000 Update".
Your tracking email will look like this:
If you haven't received your order by the estimated delivery date, contact the Vans Team below and we'll help track it down.