Do you offer customisation?
We're sorry to say that we don't offer customisation. It's a bummer, we know! However, this may be something we look to do in the future. We recommend subscribing to our mailing list as it's the best way to stay updated! You can head to our website and pop in your email address at the bottom.
Now, while we can't guarantee it will happen, we're glad that you're interested so our fingers are crossed for you!READ FULL ARTICLE
How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.
Alternatively, you can also check out our Help Centre for more information.READ FULL ARTICLE
I’m an influencer - can we collaborate?
Due to the current climate conditions, unfortunately, we aren't looking to expand our current influencer and collaboration portfolio. We apologise for the inconvenience!
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Still receiving emails? Hit up the Customer Experience team below and we'll sort it out for you.READ FULL ARTICLE
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
Do you price match?
Unfortunately, Vans does not offer price matching.READ FULL ARTICLE
Toddler & kids size guide
Having trouble trying to fit the perfect size for your child? Check out our size guide below!
US EURO CM TODDLER 4 19 10.5 TODDLER 5 21 11.5 TODDLER 6 22 12 TODDLER 7 23.5 13 TODDLER 8 24.5 14 TODDLER 9 25.5 15 TODDLER 10 26.5 16 KIDS 11 27.5 16.5 KIDS 12 29 17.5 KIDS 13 30.5 18.5 KIDS 1 31.5 19 KIDS 2 32.5 20 KIDS 3 34 21 KIDS 4 35 22
What size should I wear if the shoe isn't available in half sizes?
We normally recommend sizing up to the next whole size for shoes. However, every person does fit differently into our products. You can check out our size guide for more information!READ FULL ARTICLE
Do you stock any vegan products?
Unfortunately, Vans as a brand doesn't stock exclusively Vegan shoes.
If you're looking to avoid leather/suede, we do have many versions of our classic styles that are purely canvas, mesh + rubber. However, we can't account for every component of the shoe, as manufacturers tend to use animal-based products in their glue.
Any further questions? Feel free to get in contact with our Customer Experience team below.READ FULL ARTICLE
Where can I find the product that i'm after?
It looks like you've landed on the help centre.
If you'd like to continue shopping, please click here to be redirected back to the website.READ FULL ARTICLE
Our shoes are sized according to the US standard. All our shoes are unisex, so no one is excluded from wearing our kicks, we can understand how this can be confusing when placing an online order, however. Please refer to this size guide to help you make your next purchase.READ FULL ARTICLE
The size conversion from women's to men's shoes is 1.5 sizes down. For example, if you were a size 8 in women's, you'd be a size 6.5 in men's. If you fall below men's 6.5, you would fit into the "Kids" category.