Product & Stores

COVID SAFE PLAN

Hygiene and social distancing measures

To help make our stores safer, we’ve introduced several measures to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.

Introduce a limit to the number of customers in-store at any given time.

Our stores will have signage displayed with the max capacity allowed in-store at any one time.

If the store has reached capacity, the number of customers will be managed using a one in, one out policy.

Mandatory face masks in-store

Face masks are mandatory when shopping in our stores.

Click & Collect 

Maintain 2 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

Use sanitisation station upon entering the store

Hand sanitiser will be available for all customers upon entry.

Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 2-metre distance to comply with social distancing! We will also have disposable try-on socks and gloves available.

Training for team members on social distancing and additional hygiene measures

All of our team members will be required to complete a training course.

Thanks for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

Our shoes are sized according to the US standard and all our shoes are unisex, so no one is excluded from wearing our kicks!

When purchasing an item from a unisex range, your invoice will reflect the US Mens (default) size.

For example, you might be a US Womens 7.5 however it will show as US Mens 6 at the checkout and on your order confirmation. In this instance, a US Mens 6 is equivalent to a US Womens 7.5.

Need help figuring out your size? Check out our comprehensive size guide.

Alternatively, measure the length from the back of your heel to the end of your longest toe. Compare this length to the table below to find your perfect fit.

Please note that this is a guide only. The cm length is the length of the innersole and we advise allowing an extra 1cm when calculating your shoe size. 

Women's Tops

Women's Bottoms

Hats

Belts

Socks

Men's Tops

Men's Tees

Classic Fit

Slim Fit

Men's Bottoms

Hats

New ERA Hats

Belts

Socks

We love that you love Vans! 

Unfortunately, we currently don't have any sticker packs available. Sorry to disappoint! 

We suggest following our socials and signing up to our mailing list to stay in the loop with new styles and campaigns, upcoming releases and competitions. 

We're sorry to say that we don't offer customisation. However, this may be something we look to do in the future. We recommend subscribing to our mailing list as it's the best way to stay updated! You can head to our website and pop in your email address at the bottom.

Now, while we can't guarantee it will happen, we're glad that you're interested so our fingers are crossed for you!

Our Vans Shoe Care Travel Kit is the ultimate way to keep your Vans looking fresh*. 

The Refresher is ideal for deodorizing and keeping your Vans feeling and smelling fresh. 

The Foaming Cleaner is formulated specifically to remove dirt and stains from Vans. Use it to clean up the white rubber bumpers as well as the uppers and soles. 

The Water & Stain Shield will protect your Vans from the elements. It's ideal for leather, suede, nubuck, cotton, canvas, and nylon footwear and accessories. 

The Shoe Brush is a safe and effective way to remove stains and dirt, especially when used with the Foaming Cleaner. 

*Always test the products on a small area of the shoe before using. 

Under the Accent Group umbrella, Vans offers Vegan and vegan-friendly styles.

If you want to avoid leather and suede, many of our classic styles are made from canvas, mesh + rubber. However, we can't guarantee these shoes don't contain any animal products as manufacturers tend to use animal-based products in their glue. 

If the item is listed on the website, it is generally still in stock, however, we cannot always guarantee this as our stock levels are constantly fluctuating. 

If you want to check stock availability before purchasing, give our Vans Team a call on 64 9 886 9856. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.

Please also provide us with the item name/number as this will help us to assist you quicker.

We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.

If you or your organisation would like to collaborate with us, please contact stampyourfeet@accentgr.com.au.
If we’d like to pursue a relationship, we’ll be in touch with the next steps.

Thanks again for expressing your interest.

We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.

Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.

Within our business, we’re actively working on ways to reduce waste and package our products responsibly. This includes (but is not limited to) using recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.

Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respect and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.

We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.

We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.

With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), using recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.

If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.

We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.

At Vans, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.

This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.

Our Ethical Sourcing Policy details the minimum standards that must be met as a condition of working with Vans. You can read about it in more detail here.

All suppliers are required to pay employees wages and benefits that meet or exceed the minimum standards of the countries and jurisdictions in which they operate. If you suspect or see instances of non-compliance with this policy, please get in contact with our Customer Experience Team and we'll investigate the matter.

Our Vans Team is here to help. Click the "Contact Us" below to connect with the team. 

Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of the website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.

We value your honest feedback, whether it's good or bad. It helps us improve our products and service.

Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience. 

We look forward to hearing from you. 

We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.

Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.

Please note that it can take between 24-48 hours for it to process so you may still see some emails from us during that time.