Do you have any stores in New Zealand?
Update: Following recent announcements on the easing of restrictions, our Auckland store will effectively reopen on Sunday the 7th of March 2021 with safety protocols in place to comply with all Government directives. Please see below for our COVID-safe plan.
Our Vans store is located at Shop 128/277 Broadway, Newmarket, Auckland 1023, New Zealand.
Please see our Store Locator for opening hours and further details.
Hygiene and social distancing measures
To help make our store safer, we’ve introduced several measures to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.
Introduce a limit to the number of customers in-store at any given time.
Our stores will have signage displayed with the max capacity allowed in-store at any one time.
If the store has reached capacity, the number of customers will be managed using a one in, one out policy.
Maintain 2 metres apart from each other where possible
Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.
Use EFTPOS/Paywave/Tap n Go services available
We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
Use sanitisation station upon entering the store
A team member will be at the entry door to offer hand sanitiser which all customers will be required to use before entering the store.
Regular cleaning routines throughout the entire store
We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.
Remove and put on your own footwear
Our team will still be available to assist you with any sizing questions you may have, however they will maintain 2-metre distance to comply with social distancing! We will also have disposable try-on socks and gloves available.
Training for team members on social distancing and additional hygiene measures
All of our team members will be required to complete a training course.
Thanks for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.READ FULL ARTICLE
How do I get in contact?
Our Vans Team is here to help. Click the "Contact Us" below to connect with the team.READ FULL ARTICLE
How do I join your mailing list?
Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions.
To sign up, scroll to the bottom of the website and enter your email address.
Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.READ FULL ARTICLE
How can I provide feedback?
We value your honest feedback, whether it's good or bad. It helps us improve our products and service.
Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience.
We look forward to hearing from you.READ FULL ARTICLE
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Please note that it can take between 24-48 hours for it to process so you may still see some emails from us during that time.
Can I have some stickers?
We love that you love Vans!
Unfortunately, we currently don't have any sticker packs available. Sorry to disappoint!
We suggest following our socials and signing up to our mailing list to stay in the loop with new styles and campaigns, upcoming releases and competitions.READ FULL ARTICLE
Do you offer customisation?
We're sorry to say that we don't offer customisation. However, this may be something we look to do in the future. We recommend subscribing to our mailing list as it's the best way to stay updated! You can head to our website and pop in your email address at the bottom.
Now, while we can't guarantee it will happen, we're glad that you're interested so our fingers are crossed for you!READ FULL ARTICLE
How do I look after my Vans?
Our Vans Shoe Care Travel Kit is the ultimate way to keep your Vans looking fresh*.
The Refresher is ideal for deodorizing and keeping your Vans feeling and smelling fresh.
The Foaming Cleaner is formulated specifically to remove dirt and stains from Vans. Use it to clean up the white rubber bumpers as well as the uppers and soles.
The Water & Stain Shield will protect your Vans from the elements. It's ideal for leather, suede, nubuck, cotton, canvas, and nylon footwear and accessories.
The Shoe Brush is a safe and effective way to remove stains and dirt, especially when used with the Foaming Cleaner.
*Always test the products on a small area of the shoe before using.READ FULL ARTICLE
Do you stock any vegan products?
Unfortunately, Vans as a brand doesn't stock exclusively Vegan shoes.READ FULL ARTICLE
If you're looking to avoid leather/suede, we do have many versions of our classic styles that are purely canvas, mesh + rubber. However, we can't account for every component of the shoe, as manufacturers tend to use animal-based products in their glue.
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot always guarantee this as our stock levels are constantly fluctuating.
If you want to check stock availability before purchasing, give our Vans Team a call on 64 9 886 9856. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.READ FULL ARTICLE
Please also provide us with the item name/number as this will help us to assist you quicker.
What size Vans should I buy?
Our shoes are sized according to the US standard and all our shoes are unisex, so no one is excluded from wearing our kicks!
When purchasing an item from a unisex range, your invoice will reflect the US Mens (default) size.
For example, you might be a US Womens 7.5 however it will show as US Mens 6 at the checkout and on your order confirmation. In this instance, a US Mens 6 is equivalent to a US Womens 7.5.
Need help figuring out your size? Check out our comprehensive size guide.
Alternatively, measure the length from the back of your heel to the end of your longest toe. Compare this length to the table below to find your perfect fit.
US Mens 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 16 US Womens 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 14.5 15.5 16.5 17.5 EU 34.5 35 36 36.5 37 38 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45 46 47 48 49 50 Length in cm 21.5 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29 29.5 30 31 32 33 34
Please note that this is a guide only. The cm length is the length of the innersole and we advise allowing an extra 1cm when calculating your shoe size.READ FULL ARTICLE
I think I ordered the wrong size?
Sizing can be tricky when ordering online!
If the shoe size looks different on your confirmation email to what you selected at the checkout, it's likely due to default sizing.
Vans default to the US Men's size when ordering. For example, you might be a US Womens 7.5 however it will show as US Mens 6 at the checkout and on your order confirmation. In this instance, a US Mens 6 is equivalent to a US Women's 7.5.
To double-check the size on your confirmation email matches the size you selected, check out our size guide.
Still doesn't look right? Reach out to the Vans Team below.READ FULL ARTICLE
What are your Women's Tops & Bottoms size guides?
SIZE XS S M L XL BUST (CM) 79 - 83.5 84 - 88.5 89 - 94.5 95 - 98.5 99 – 102.5 WAIST (CM) 60 - 64.5 65 - 69.5 70 - 75.5 76 - 79.5 80 - 83.5 HIP (CM) 84 - 88.5 89 - 93.5 94 - 99.5 100 - 103.5 104 - 107.5
SIZE XS S M L XL NUMERIC SIZE 0 1 3 5 7 9 11 13 NUMERIC WAIST SIZE 23 24 25 26 27 28 29 30 BUST (CM) 79 - 80.5 81 - 83.5 84 - 85.5 86 - 88.5 89 - 90.5 91 - 94.5 95 - 98.5 99 - 102.5 WAIST (CM) 60 – 61.5 62 – 64.5 65 – 66.5 67 – 69.5 70 – 71.5 72 – 75.5 76 – 79.5 80 – 83.5 HIP (CM) 84 - 85.5 86 - 88.5 89 - 90.5 91 - 93.5 94 - 96.5 97 - 99.5 100 - 103.5 104 - 107.5
What are your Women's Accessories + Socks size guides?
SIZE OS* (One size) S/M M/L L/XL CM 52 - 63 52 - 55 56 - 59 60 - 63
SIZE OS (One size) 32 34 36 38 LENGTH (CM)* 117 81 86 91 96
SIZE OS (One size) UK SHOES SIZE 4.5 - 7.5 EU SHOES SIZE 37 - 41 SIZE (CM) 17 - 78
What is your Men's Tops size guides?
SIZE XS S M L XL 2XL CHEST (CM) 88 - 91 92 - 97 98 - 102 103 - 107 108 - 112 113 - 119
SIZE XS S M L XL 2XL CHEST (CM) 72 - 82 83 - 91 92 - 102 103 - 112 113 - 122 123 - 132
SIZE XS S M L XL 2XL CHEST (CM) 77 - 84 85 - 91 92 - 102 103 - 109 110 - 117 118 - 124 UK 34 36 38 40 42 44
What is your Men's Bottoms size guide?
SIZE XS S M L XL 2XL NUMERIC SIZE 26 28 29 30 31 32 33 34 36 38 HIP (CM) 83 - 89 90 - 94 95 - 99 100 - 104 105 - 109 110 - 114