Products

Our Vans store is located at Shop 128/277 Broadway, Newmarket, Auckland 1023, New Zealand. 

Please see our Store Locator for opening hours and further details. 

Hygiene and social distancing measures

To help make our store safer, we’ve introduced several measures to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.

Introduce a limit to the number of customers in-store at any given time.

Our stores will have signage displayed with the max capacity allowed in-store at any one time.

If the store has reached capacity, the number of customers will be managed using a one in, one out policy.

Maintain 2 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

Use sanitisation station upon entering the store

Hand sanitiser will be available for all customers upon entry.

Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 2-metre distance to comply with social distancing! We will also have disposable try-on socks and gloves available.

Training for team members on social distancing and additional hygiene measures

All of our team members will be required to complete a training course.

Thanks for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

Our Vans Team is here to help. Click the "Contact Us" below to connect with the team. 

Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of the website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.

We value your honest feedback, whether it's good or bad. It helps us improve our products and service.

Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience. 

We look forward to hearing from you. 

We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.

Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.

Please note that it can take between 24-48 hours for it to process so you may still see some emails from us during that time.

We love that you love Vans! 

Unfortunately, we currently don't have any sticker packs available. Sorry to disappoint! 

We suggest following our socials and signing up to our mailing list to stay in the loop with new styles and campaigns, upcoming releases and competitions. 

We're sorry to say that we don't offer customisation. However, this may be something we look to do in the future. We recommend subscribing to our mailing list as it's the best way to stay updated! You can head to our website and pop in your email address at the bottom.

Now, while we can't guarantee it will happen, we're glad that you're interested so our fingers are crossed for you!

Our Vans Shoe Care Travel Kit is the ultimate way to keep your Vans looking fresh*. 

The Refresher is ideal for deodorizing and keeping your Vans feeling and smelling fresh. 

The Foaming Cleaner is formulated specifically to remove dirt and stains from Vans. Use it to clean up the white rubber bumpers as well as the uppers and soles. 

The Water & Stain Shield will protect your Vans from the elements. It's ideal for leather, suede, nubuck, cotton, canvas, and nylon footwear and accessories. 

The Shoe Brush is a safe and effective way to remove stains and dirt, especially when used with the Foaming Cleaner. 

*Always test the products on a small area of the shoe before using. 

Unfortunately, Vans as a brand doesn't stock exclusively Vegan shoes.

If you're looking to avoid leather/suede, we do have many versions of our classic styles that are purely canvas, mesh + rubber.  However, we can't account for every component of the shoe, as manufacturers tend to use animal-based products in their glue.

If the item is listed on the website, it is generally still in stock, however, we cannot always guarantee this as our stock levels are constantly fluctuating. 

If you want to check stock availability before purchasing, give our Vans Team a call on 64 9 886 9856. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.

Please also provide us with the item name/number as this will help us to assist you quicker.

Sizing can be tricky when ordering online! 

If the shoe size looks different on your confirmation email to what you selected at the checkout, it's likely due to default sizing.

Vans default to the US Men's size when ordering. For example, you might be a US Womens 7.5 however it will show as US Mens 6 at the checkout and on your order confirmation. In this instance, a US Mens 6 is equivalent to a US Women's 7.5.

To double-check the size on your confirmation email matches the size you selected, check out our size guide. 

Still doesn't look right? Reach out to the Vans Team below. 

Our shoes are sized according to the US standard and all our shoes are unisex, so no one is excluded from wearing our kicks!

When purchasing an item from a unisex range, your invoice will reflect the US Mens (default) size.

For example, you might be a US Womens 7.5 however it will show as US Mens 6 at the checkout and on your order confirmation. In this instance, a US Mens 6 is equivalent to a US Womens 7.5.

Need help figuring out your size? Check out our comprehensive size guide.

Alternatively, measure the length from the back of your heel to the end of your longest toe. Compare this length to the table below to find your perfect fit.

Please note that this is a guide only. The cm length is the length of the innersole and we advise allowing an extra 1cm when calculating your shoe size. 

Women's Tops

Women's Bottoms

Hats

Belts

Socks

Men's Tops

Men's Tees

Classic Fit

Slim Fit

Men's Bottoms