What are your Delivery Timeframes?
Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.
DELIVERY OPTION DELIVERY TIME OVER $120 UNDER $120 New Zealand Metro Areas 3-6 business days FREE $10 New Zealand Rural Areas 5-9 business days FREE $10
We send regular tracking emails to keep you updated throughout your purchase journey.
You will receive an automated notification (via email or SMS) from our delivery partners SEKO within 24 hours of your order being despatched.
Head over to the tracking portal here and pop your order number in (find this in your order confirmation email) to follow your Vans order.READ FULL ARTICLE
How much does delivery cost?
Please see below for our delivery times and shipping fees.
DELIVERY OPTION DELIVERY TIME OVER $120 UNDER $120 New Zealand Metro Areas 3-5 business days FREE $10 New Zealand Rural Areas 4-7 business days FREE $10
How do I track my order?
Tracking your order:
- You can log in to your account and select the 'Track my Order' tab
- Checked out as a guest? Pop the tracking number (can be found in your tracking email) into the tracking portal to follow your Vans order.
Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.
If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.
Your tracking number will be sent with the subject line "Your Vans Order #VANSNZ000000 Update".
Your tracking email will look like this:
If you haven't received your order by the estimated delivery date, contact the Customer Experience team below and we'll help track it down.
What is authority to leave (ATL)?
All online orders from our New Zealand online store will be dispatched with ‘Authority to Leave’ at the time of purchase.
By ticking the box or selecting 'yes' at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.
You agree that the parcel is deemed ‘delivered’ when left at your premises.
Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.
If you have inquiries relating to the whereabouts of your parcel, we advise that you contact the courier directly.
Please note that Vans New Zealand will not be held liable for any stock loss, due to theft or negligence when the authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.READ FULL ARTICLE
Do you deliver internationally?
International delivery is unfortunately unavailable at this point in time. We only deliver to addresses within New Zealand.
Australian customers can order from our Australian website.READ FULL ARTICLE
Can I cancel my order?
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and cancel for you. Please contact our Customer Experience team through Live Chat or call them on 64 9 886 9856 and press option 2 once prompted. They'll do their best to try and cancel for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.
Important to note: If your order has already been shipped then we are unable to make any changes. Once you receive your item(s), you can return them in accordance with our Returns Policy.READ FULL ARTICLE
Can I update my delivery address?
Once an order has been placed, you cannot change the address under your account.
However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and update the address for you. Please contact our Customer Experience team through Live Chat or call them on 64 9 886 9856 and press option 2 once prompted. They'll do their best to try and update the address for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.
.READ FULL ARTICLE