Delivery

As advised by the New Zealand government, we're taking necessary measures to ensure the safety of our Kiwi team, customers and community.
As a result, your order will be fulfiled by our Australian warehouse. Orders placed after 20/03/2020 may experience delivery delays of up to 1-3 business days, on top of our standard estimated delivery time.

We aim to deliver your order within the below delivery time frames.

Orders placed after 2 pm NZDT or on weekends, it will be dispatched the next business day.

We send regular tracking emails to keep you updated throughout your purchase journey.

You will receive an automated notification (via email or SMS) from our delivery partners SEKO within 24 hours of your order being despatched.  

Head over to the tracking portal here and pop your order number in (find this in your order confirmation email) to follow your Vans order!

Only received part of your order?

We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.

If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.

 P.S Don’t forget to check your spam.

We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.

We are unable to make any changes to your order and we only have a small window of opportunity to be able to cancel your order. If you would like to do so, please contact our Customer Experience team below and we will do our best. 

While we will make every attempt to accommodate to your request if your order has already been packed by our team we are unable to cancel it. You can however still return any unwanted items in accordance with our Returns Policy.

We all make mistakes sometimes. 

If you need to update your address, please get in touch with the Customer Experience team below and we’ll be able to assist. We recommend to either call or go through live chat as this is the quickest way to get your issue resolved.

Please note that there is a small window of time between your order being placed and it being shipped for delivery. If we hear from you early enough, we may be able to change the address before your parcel is being shipped out.

If we miss that window, we can still contact the courier on your behalf and update the address however it does add an additional business day on top of the standard delivery time.

Please see below for our delivery times and shipping fees.

We send regular tracking emails to keep you updated throughout your purchase journey.

You will receive an automated notification (via email or SMS) from our delivery partners SEKO within 24 hours of your order being despatched.  

Head over to the tracking portal here and pop your order number in (find this in your order confirmation email) to follow your Vans order.

Only received part of your order?

We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.

If you haven't received your order by the estimated delivery date, contact the Customer Experience team below and we'll help track it down.

 P.S Don’t forget to check your spam.

We pride ourselves on our fast delivery. When your order is dispatched from the warehouse you'll be sent an email containing your tracking information to keep you updated throughout your purchase journey

Have an account?

Log in to My Account > My orders> Track.

It's that easy to keep up with your order!

Checked out as a guest?

Click on our tracking portal here and pop in your order number to follow your Vans order!

Only received part of your order?

We really don't want you to miss out on anything that you have ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries.

Rest assured, in the case that your order is dispatched from more than one warehouse, you will, of course, receive corresponding tracking numbers. 

You will receive an automated notification (via email or SMS) from our delivery partners SEKO within 24 hours of your order being despatched.  

Head over to the tracking portal here and pop your order number in (find this in your order confirmation email) to follow your Vans order!

If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.

 P.S Don’t forget to check your spam!

We take pride in our fast deliveries. As such, orders are packaged and dispatched as soon as you place the order to get them on their way as quickly as possible, therefore the delivery address cannot be changed or cancelled after you click 'place secure order'.

All online orders from our New Zealand online store will be dispatched with ‘Authority to Leave’ at the time of purchase.

By ticking the box or selecting 'yes' at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed ‘delivered’ when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call. 

If you have inquiries relating to the whereabouts of your parcel, we advise that you contact the courier directly.

Please note that Vans New Zealand will not be held liable for any stock loss, due to theft or negligence when the authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.

International delivery is unfortunately unavailable at this point in time. We only deliver to addresses within New Zealand.

Australian customer's please head to our Australian website to place your order with us. 

We’re incredibly sorry to hear that you haven’t received your tracking information.

We recommend checking your spam/junk inbox as it can sometimes land in there. If it’s still missing, please get in touch with the Customer Experience team below and we’ll be able to assist you.

Please remember to include your order number when reaching out to the team, as this helps to speed up the process.