Delivery

We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.

Unfortunately, we are unable to make any changes or cancel your order. Once you receive your item(s), you can return them in accordance with our Returns Policy.

We all make mistakes sometimes! Unfortunately, our Customer Experience team are unable to update your address, we’re so sorry!

You will need to wait until your order has been dispatched and then get in contact with the courier and provide them with your tracking number (can be found on your dispatch email!). They will be able to update your address, however, please note that this does add an additional business day for delivery on top of the standard delivery time.

Please see below for our delivery times and shipping fees.

We send regular tracking emails to keep you updated throughout your purchase journey.

You will receive an automated notification (via email or SMS) from our delivery partners SEKO within 24 hours of your order being despatched.  

Head over to the tracking portal here and pop your order number in (find this in your order confirmation email) to follow your Vans order.

Only received part of your order?

We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.

If you haven't received your order by the estimated delivery date, contact the Customer Experience team below and we'll help track it down.

 P.S Don’t forget to check your spam.

We pride ourselves on our fast delivery. When your order is dispatched from the warehouse you'll be sent an email containing your tracking information to keep you updated throughout your purchase journey

Have an account?

Log in to My Account > My orders> Track.

It's that easy to keep up with your order!

Checked out as a guest?

Click on our tracking portal here and pop in your order number to follow your Vans order!

Only received part of your order?

We really don't want you to miss out on anything that you have ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries.

Rest assured, in the case that your order is dispatched from more than one warehouse, you will, of course, receive corresponding tracking numbers. 

You will receive an automated notification (via email or SMS) from our delivery partners SEKO within 24 hours of your order being despatched.  

Head over to the tracking portal here and pop your order number in (find this in your order confirmation email) to follow your Vans order!

If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.

 P.S Don’t forget to check your spam!

All online orders from our New Zealand online store will be dispatched with ‘Authority to Leave’ at the time of purchase.

By ticking the box or selecting 'yes' at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed ‘delivered’ when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call. 

If you have inquiries relating to the whereabouts of your parcel, we advise that you contact the courier directly.

Please note that Vans New Zealand will not be held liable for any stock loss, due to theft or negligence when the authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.

International delivery is unfortunately unavailable at this point in time. We only deliver to addresses within New Zealand.

Australian customer's please head to our Australian website to place your order with us. 

We’re incredibly sorry to hear that you haven’t received your tracking information.

We recommend checking your spam/junk inbox as it can sometimes land in there. If it’s still missing, please get in touch with the Customer Experience team below and we’ll be able to assist you.

Please remember to include your order number when reaching out to the team, as this helps to speed up the process.