Shipping Query

 Only received part of your order?

If you order more than one item, your items may be dispatched from different locations. You will receive a separate dispatch email and tracking number for each package sent to you.

Important to note:

1. Delivery services do not run on National Public Holidays. Please click here for more information.
2. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Vans.

Need help tracking your order? Click here.

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab
2. Checked out as a guest? Pop the tracking number (can be found in your tracking email) into the tracking portal to follow your Vans order.

Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.

Tracking Notification 

Your tracking number will be sent with the subject line "Your Vans Order #VANSNZ000000 Update".

Your tracking email will look like this:

If you haven't received your order by the estimated delivery date, contact the Vans Team below and we'll help track it down.

Express shipping is FREE on all orders over $150.

A flat rate of $12 per order applies for orders under $150. 

Only received part of your order?

If you have ordered a few items, we may need to fulfil your order from multiple locations - that way you don't miss out on any of your items! This means we will pack and ship your items separately and therefore some items may arrive at a later date, even though you ordered everything together. We call this a split order. 

How do I track the rest of my order?

If your order has been split, you will receive an email with your tracking details for each separate delivery.

Please note: You won't receive both tracking numbers at the same time as they will be dispatched separately, from different locations, which means different dispatch times. 

If your order arrives and you're missing one or more items, we recommend double checking your emails to see if you've received any additional tracking numbers. If not, feel free to contact our Customer Experience Team below and we can provide you with tracking updates. 

Click here for ways to track your order.

You do not need to be home to accept your parcel as our orders are dispatched with Authority to Leave (ATL)*. 

If you are not at home when delivery is attempted, the courier driver will leave your parcel in a safe place.

If they deem it unsafe to leave your parcel unattended, they'll leave a collection card and you can collect your parcel from your local post office.  

*If you would prefer that your order is not dispatched with Authority to Leave, uncheck the option before placing your order.   

Once your order is placed, we're unable to upgrade or change the delivery method. 

Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.

All online orders from our New Zealand online store will be dispatched with ‘Authority to Leave’ at the time of purchase.

By ticking the box or selecting 'yes' at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed ‘delivered’ when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call. 

If you have inquiries relating to the whereabouts of your parcel, we advise that you contact the courier directly.

Please note that Vans New Zealand will not be held liable for any stock loss, due to theft or negligence when the authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.

International delivery is unfortunately unavailable at this point in time. We only deliver to addresses within New Zealand.

Australian customers can order from our  Australian website.