Collecting personal information
We may collect the following information from you:
- your name and contact details, such as address and phone number;
- some personal details such as date of birth and gender;
- the name of the domain from which you access the internet;
- the date and time you access our site;
- the internet address of the Website from which you linked directly to our site; and
- other information that you may supply to us.
We also collect information about visitors to this Website using cookies and other identification technologies (e.g. through code embedded in this Website, or through code embedded in your browser’s local storage – see section on “Cookies and other identification technologies” below).
We may also collect personal information from third parties such as Red Planet and its software application, or publicly available sources of information. All personal information that collects, is reasonably necessary for the provision of our goods and services to our customers and for the purposes of marketing communications.
When we conduct market research and profiling, we may also ask you for your opinions about your shopping preferences, websites and customer service.
Our purpose in collecting personal information about you is for the purposes of fulfilling your order, conducting business with you, and providing you with a better web and shopping experience.
In seeking to give you the most worthwhile experience of our Website possible, we may notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers. The information we collect through vans.co.nz helps us better understand the products and services most helpful to you.
If someone other than you provide us with personal information about you that we did not ask for, we will notify you as soon as practicable, unless we receive it with your consent. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.
Contact us forms
When you complete a contact, we form on the Site, you are asked to provide certain information about yourself. This information includes your name, address, email address, phone number and any comments you might have. We use this information to assist your enquiry and learn more about our customers, so we can provide you with the content and feedback information most relevant to you. Once you submit a contact us form on our Site you are no longer anonymous to us.
Sensitive Information, as defined in the Privacy Act, includes information about a person‘s race or ethnic origin; political opinions or membership of a political association; religious beliefs or affiliations; philosophical beliefs; professional or trade association membership or trade union membership; sexual preference or practices; criminal record or health information.
Vans New Zealand will not collect or disclose sensitive information about a person unless that person has consented, the collection is required by law, or the collection is necessary to prevent or lessen a serious and imminent threat to life or health of that person.
We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities. If we are unable to collect the personal information we reasonably require, we may not be able to do business with you or the organisation with which you are connected.
Cookies and other identification technologies
Use and disclosure of information
We may use personal information about you for the primary purpose of providing you with our goods and services, and for other purposes that you would reasonably expect us to use that information such as marketing communications. This includes sending you information about new developments, products, services and offers by post, telephone or electronic communication. You authorise us to use your address or other contact information that you provide to us for this purpose.
We value our customers and will not share your information with any other organisations other than related companies and those third-party service providers directly related to the delivery of the products you have purchased from the Vans New Zealand website. Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. These providers may include:
- Couriers (who delivered goods to you on our behalf);
- Payment or banking organizations who carry out credit, fraud and other security checks; and
- Outsourced service providers (e.g. market research agencies)
We may be required to disclose information under exceptional circumstances such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
Vans New Zealand does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. However, we cannot be responsible or held liable for the actions of third party sites from which you may have linked and been directed to the Vans New Zealand website.
We may use personal information about you for the primary purpose of providing you with our services, and for other purposes for which you would reasonably expect us to use that information. This includes sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. You authorise us to use any email address or other contact information you provide to us at any time for this purpose.
You can, at any time, opt-out of receiving marketing material by contacting us. You agree and acknowledge that even if you opt-out of receiving marketing material, we will still send you essential information that we are legally required to send you relating to the goods and services we provide. Once you opt-out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of your request for removal.
Accuracy of your information
We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete or relevant, or that it may be misleading, please contact us (see below) and we will take all reasonable steps to correct your personal information within a reasonable time.
Third parties and your information
Disclosure of information overseas
We may transfer your personal information to people in foreign countries to fulfil our business purposes, for example for the purposes of the processing. By providing your personal information you consent to this transfer.
Storage and security of your personal information
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed. We have put in place various methods including firewalls, pass worded access and encryption software to ensure your personal information is not subject to misuse, loss, unauthorised access, modification or disclosure.
If we no longer need your personal information, unless we are required under Australian or New Zealand law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information in accordance with our document retention policy.
Access to information we hold about you
Should you wish to access, update or correct the personal information supplied to us, you may contact us here. There is no cost to request or update your information but we may charge you a reasonable fee to cover our costs in locating and extracting that information to supply it to you. You have the option to either not identify yourself or to use a pseudonym when you contact us unless it is impractical for us to communicate with you in that manner or if we are required or authorised under Australian or New Zealand law, or a court or tribunal order, to deal with individuals who have identified themselves.READ FULL ARTICLE
Terms & Conditions
1. General & Disclaimer
1.1. In these Terms & Conditions (“T&Cs”), “We”, “Us”, “Our”, “Vans”, “Vans New Zealand” or “Vans.co.nz” means Accent Group Limited trading as Vans New Zealand (NZBN 9429031992886), its subsidiaries and associates (unless otherwise stated).
1.2. This website and our online store (our “Website”) is a channel for customers to place orders for products we have available for purchase.
1.3. We will not be liable if, for any reason, the Website is not available at any time, for any period of time. We reserve the right to limit or restrict access to certain functionality, webpages, or the entirety of the Website.
1.4. While the information contained in the Website is believed to be accurate and current, it is provided by Vans New Zealand in good faith on an "as is" basis. Vans New Zealand, its directors, officers or employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the Website, and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the Website.
1.5. You may have rights under New Zealand Consumer Law, and these T&C’s do not exclude any rights you have under New Zealand Consumer Law, or any applicable state/territory legislation.
1.6. To the extent (if any) that the content of the website does not satisfy the laws of a country other than New Zealand, it is not directed to persons in those countries and they should not use the website.
2.1. Vans New Zealand website and online store (collectively, our “Website”) is owned and operated by Accent Group Limited trading as Vans New Zealand (NZBN 9429031992886)
2.2. Access and use of the Vans New Zealand website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein (our “T&Cs”). You should read them thoroughly before using our website and online store, or any goods and services provided through our website (collectively, our “Services”). Your use of the Vans New Zealand website constitutes your agreement to the T&Cs.
2.3. Vans New Zealand reserves the right to amend the T&Cs at any time and without notice to you. Vans New Zealand may change the T&Cs from time to time, and your continued use of the Vans New Zealand Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. We will always publish a link to our current T&Cs from the website homepage at Vans.co.nz
2.4. These Terms & Conditions shall be governed by and construed in accordance with the laws of New Zealand. You agree to submit to the non-exclusive jurisdiction of the courts of New Zealand.
3.1. The Products available on the Website are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts.
4. Orders, Pricing & Availability
4.1. Prices displayed within this Website are shown in New Zealand dollars (NZD) and include GST where applicable. Pricing on a product detail webpage may not include delivery charges (if applicable). Please read the Shipping & Returns details contained within this website for more information regarding delivery charges.
4.2. Any Order placed by You in the manner described in this website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified in this Website at the time you place your order on these Terms & Conditions.
4.3. Vans New Zealand reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
4.5. Prices of products and services, as well as delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All pricing on our website is available online only and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.
4.6. Prices displayed on this website are inclusive of GST applied at the rate of 15%. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value-added tax imposed on any product or services acquired or ordered by you from this website.
5.1. Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete check-out process. You will not be charged prior to the final step and can choose not to proceed at any time before payment is taken.
5.2. We accept payment via Visa, Mastercard, American Express (AMEX), PayPal and Vans New Zealand Gift Cards and Vouchers. You must comply with the applicable T&Cs of these providers.
5.3. To use a Gift Card online, please ensure you have a valid Gift Card.
6. Fraud Protection
6.1. Vans New Zealand carries out activity to protect you, and our interests, from fraudulent orders and payments. A representative from Vans New Zealand may contact you directly as part of this protection process.
6.2. If Vans New Zealand determines an order is potentially fraudulent, we will not dispatch goods until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed.
6.3. If you believe you have been a victim of a fraud, please contact our Fraud Protection Officer in writing by submitting a request via our website contact form available here. Please ensure the subject line of your request is “ATTN: Fraud Protection Officer” so we can prioritise and escalate appropriately.
7.1. Please read the Refunds & Returns Policy contained within this website for refund details. Our Refunds & Returns Policy outlines the circumstances that a refund will be available to you.
8.1. Please read the Delivery Information contained within this website.
8.2. Delivery times are indicative only, and Vans New Zealand will not be liable for any failure to observe these delivery times.
9. Risk and Title
9.1. Vans New Zealand will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service.
9.2. You should consider whether you need to obtain any suitable insurance.
10. E-Newsletter Sign-Up
10.1. Subscribing to Vans New Zealand e-newsletter is not compulsory, and you can unsubscribe at any time.
10.2. We will never sell or share your information with third parties.
11. Online Account
11.1. Vans New Zealand offers the ability for you to create an Online Vans New Zealand Account.
11.2. You must provide true and factual information when creating an Online Account. You must keep your username and password confidential at all times. Vans New Zealand is entitled to assume that anybody accessing your account using your confidential username and password is you.
11.3. Be aware that others may access your account and private information if you do not sign-out before ending your session with Vans New Zealand. Be particularly cautious when using public computers or devices that do not automatically log you out when you exit your browser.
12. Limitation of Liability
12.1. Vans New Zealand will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Vans New Zealand has been advised of the possibility of such damages.
12.2. Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability of Vans New Zealand for any breach of such term, condition or warranty shall be limited, at the option of Vans New Zealand to any one or more of the following:
If the breach relates to goods:
the replacement of the goods or supply of equivalent goods;
the repair of such goods;
the payment of the cost of replacing the goods or of acquiring equivalent goods; or
the payment of the cost of having the goods repaired;
If the breach relates to services:
the supplying of the services again; or
The payment of the cost of having the services supplied again.
14.1. All content displayed on this site, including (but not limited to): all text, graphics, logos, names and trademarks (collectively, “Our Content”) is the property Vans New Zealand, or the property of their respective owners, and are protected by copyright, trademark and other intellectual property laws.
14.2. Except as permitted by the Copyright Act 1994 (Cth) no part of the website or Our Content may be reproduced, adapted, performed/presented in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Vans New Zealand.
15. Third-party content, User Content and Your content
15.1. At times the Website may contain links to other websites, which are not operated by us (“Linked Sites”). We may also provide embedded content hosted and controlled by third-party providers (“Embedded Content”). Vans New Zealand has no control over Linked Sites and Embedded Content, and as such accepts no responsibility for them or any loss or damage to you that may arise from using them. Your use of Linked Sites or Embedded Content is entirely your choice and responsibility and is subject to the T&Cs of Linked Sites and Embedded Content.
15.2. Vans New Zealand does not endorse, promote or recommend any the operators, or any person, organisation or corporation, associated with Linked Sites and Embedded Content unless explicitly stated.
15.3. At times you may be able to provide, contribute, upload and publish (collectively, “Publish”) your own data, content or materials (“User Content”) to, or through, our Website and associated websites (eg. our Blog, Facebook page, etc). User Content could include text, images, information, or comments, Published via email, comment, blog, enquiry, social media platforms, third-party partnerships and plug-ins, or other means.
15.4. You own any User Content that you Publish on Vans New Zealand Website (“Your Content”). Other users own any User Content they publish to Vans New Zealand Website. Vans New Zealand reserves the right to moderate, deny or remove any User Content, at any time, without explanation. We are not obliged to use, maintain or display your User Content.
15.5. Your content must not include:
Content that you do not have the right to disclose under law, or an obligation you have to a third party (such as confidentiality agreements)
Content that reveals private information, such as your or another person’s identity; or sensitive information, including names, email addresses, phone numbers or addresses.
Content that infringes, or could possibly infringe, the rights (including intellectual property rights, copyrights and trademarks) of others.
Content that can be interpreted by others as being harmful, threatening, abusive, harassing, vulgar, obscene, defamatory, misleading, an invasion of privacy, immoral or otherwise offensive or illegal.
15.6. You are personally responsible and liable for Your Content. By uploading and publishing Your Content you acknowledge that it does not contain any confidential information, and may be seen by others.
15.7. You are not entitled to any payment or compensation from Vans New Zealand for our use of Your Content or any User Content.
15.8. You can request removal of any User Content you Publish at any time by submitting a request via our website contact form available here. Please ensure the subject line of your request is “ATTN: Online Content Manager – User Content”.
15.9. You can report violations of the third-party and user content terms by submitting a request via our website contact form available here. Please ensure the subject line of your request is “ATTN: Online Content Manager – User Content”.
16.1. Vans New Zealand does not represent that any information (including any file) obtained from or through the website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.
16.2. Vans New Zealand will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. To the extent that any liability may be imposed on Vans New Zealand, it shall be limited to the cost of re-supplying that information.
17. Promotions, Promotional Vouchers and Coupon Codes
17.1. From time to time, Vans may hold promotions such as special offers and discounts in-store or online at our Website. These promotions may be provided across both our in-store and online channels, but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion in order to avoid disappointment.
17.2. On our Website, “Promotional Voucher”, “Gift Voucher” and “Store Credit” are used interchangeably. “Coupon Codes” and “Promo Codes” are also used interchangeably.
17.3. Please note that there is a distinction between a “Gift Voucher” and "Gift Cards/e-Gift Cards". This section only relates to “Gift Vouchers”, not “Gift Cards/e-Gift Cards”
17.4. We accept Promotional Vouchers and Coupon Codes as payment, or partial payment, for certain or specified purchases online. It is your responsibility to read the specific details about your Promotional Voucher or Coupon Code as provided with your Promotional Voucher or Coupon Code. These additional terms may outline what your Promotional Voucher or Coupon Code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group.
17.5. We reserve the right to deny use of the Promotional Voucher or Coupon Code, and/or request an alternative means of payment for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud Vans through the use of a Promotional Voucher or Coupon Code.
17.6. If the credit of a Promotional Voucher is insufficient to complete payment for an order, you can choose another accepted means of payment to cover the shortfall. This could include an accepted Credit Card, PayPal, AfterPay or Gift Card where applicable.
17.7. Promotional Voucher and Coupon Code Exclusions:
(a) Unless otherwise specified, Promotional Vouchers and Coupon Codes cannot be used to purchase Gift Cards, Sale/Discount Merchandise and third-party or Non-Merchandised Product (e.g. Event Tickets).
(b) Unless otherwise specified, Promotional Vouchers and Coupon Codes are not available in conjunction with any other offer, including other coupon codes.READ FULL ARTICLE
How are my cookies used?
- Determining the popularity of content
- Delivering and measuring the effectiveness of advertising campaigns
- Analysing site traffic and trends
- Generally understanding the online behaviours and interests of people who interact with our services
These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by us are kept for a maximum of 30 days before being deleted.
I checked out as a guest?
If you check out as a guest, unfortunately, your order won't be associated with your account if the account was created after your purchase.
You will, however, receive an email with tracking information so you can track the progress of your order anyway.
Next time you place an order, don't forget to sign in first.READ FULL ARTICLE
How do I create a customer account?
Click on "Log In" at the top of the screen and select the "Create Account" button.
You will be directed to enter the information required to create your customer account.
You may also choose to create an account when you proceed to the checkout. An email address will be required.READ FULL ARTICLE
How do I reset my password?
Need to reset your password? Sure thing - it's an easy process.
Clicking 'Login' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.
You will then receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
- I can’t checkout? READ FULL ARTICLE
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE
I can’t sign into my account?
We're sorry to hear this!
As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account.
If you're still having difficulty, we suggest clearing your cookies or using another browser.
Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
Still can't get access? Contact the Customer Experience team below and we'll be able to assist.READ FULL ARTICLE