Payment – Vans NZ - Customer Experience Centre

PayPal Free Returns
If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping
1. Login to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.
What's not included?
1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.
Activate Refunded Returns now.
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Which payment methods are accepted?

Are you having trouble checking out, or is your payment method not working? Our Product experts are available to help. Give us a call on 64 9 886 9856 and press option 1.

Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay.

Your account will be debited at the time of order and the transaction will appear on your statement.

For more information on PayPal, please click here.

For more information on Afterpay, please click here.

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Are my credit card details and personal information safe?
We take website and credit card security very seriously and always endeavour to provide a secure, safe environment when conducting online transactions.

We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

This type of security ensures your order and payment details remain secure over the internet. We do not under any circumstances store credit card details. To find out more, please read our Privacy Policy.
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Why isn’t my payment going through?

Are you having trouble checking out, or is your payment method not working? Our Product experts are available to help. Give us a call on 64 9 886 9856 and press option 1.

We’re sorry to hear that you’re having difficulties on our website.

First, we recommend clearing your cookies or switching to another browser.

If the problem still exists, then we recommend trying a different payment method.

Still having issues? Get in touch with the Customer Experience team below and we’ll help you out.

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What is Afterpay and how does it work?
Are you having trouble checking out, or is your payment method not working? Our Product experts are available to help. Give us a call on 64 9 886 9856 and press option 1.

Due to the evolving crisis of COVID-19, Afterpay has made some changes to their payment schedules. All customers will now pay the first payment upfront until further notice. For more information, please click here.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:
- Live in New Zealand
- Are at least 18 years old
- Can enter into a legally binding contract
- Have a valid and verifiable email address, mobile number; and
- Use a New Zealand credit or debit card to make a purchase. You are not required to fill out a credit application form.
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.
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PayPal

Are you having trouble checking out, or is your payment method not working? Our Product experts are available to help. Give us a call on 64 9 886 9856 and press option 1.

Yes, we accept Paypal as payment!

Just add items to your cart, checkout as per usual following the on-screen instructions, then select PayPal as the payment method. Follow the on-screen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.

Once you have done this you need to click on the orange 'Pay Now' button to return to our website. You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a 'thank you' page showing your order number and items ordered.

You will then receive two emails, one from PayPal to confirm your payment which you will get straight away and one from us to confirm your order.

Your confirmation email will be sent to you as soon as your payment clears.

For more information head to the PayPal website.

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