I ordered the wrong size - can I exchange?
We're sorry to hear your new Vans aren't quite right!
If you would like assistance determining which size you should purchase, our Vans Experts are available to help. Give them a call on 64 9 886 9856 and press 1.
Extended Customer Experience Operating Hours
Due to scheduled website maintenance, our chat hours will be reduced to 9 am - 10 pm on Monday 21/09/2020.
We have extended our operating hours for Live Chat!
Our dedicated Customer Experience team will be available on live chat from Monday to Friday between 9:00 am to 12:00 am, Saturday to Sunday 9:00 am to 9:00 pm NZDT.
Speak to our Live Chat team here.READ FULL ARTICLE
Website maintenance is scheduled for Monday 21/09/2020 from 9pm - 11pm. Some functions may be unavailable.READ FULL ARTICLE
Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.
DELIVERY OPTION DELIVERY TIME OVER $120 UNDER $120 New Zealand Metro Areas 3-6 business days FREE $10 New Zealand Rural Areas 5-9 business days FREE $10
We send regular tracking emails to keep you updated throughout your purchase journey.
You will receive an automated notification (via email or SMS) from our delivery partners SEKO within 24 hours of your order being despatched.
Head over to the tracking portal here and pop your order number in (find this in your order confirmation email) to follow your Vans order.READ FULL ARTICLE
A message to the Vans community
As our founder, Paul Van Doren says, "Vans is a people company that makes shoes".
We're closely monitoring the COVID-19 crisis and will keep you updated with any changes as we adapt to this changing climate.
You can still shop with us online at www.vans.co.nz and stay in contact on Instagram @vansaustralia.
Our Customer Experience team is also available & you can contact them below should you have any questions or concerns.
We are grateful for your loyalty and understanding as we continue to work through this together.
The team at Vans.READ FULL ARTICLE
Changes to Delivery Processes
Due to the increasing impact of Coronavirus, our delivery carrier Courier Post has made some temporary changes to their delivery processes to ensure the safety of our people and customers.
From the 16th of March, all courier delivery will follow the below process.
Delivery on signature required product
NZ Post couriers will knock on the door as usual and step back two metres. They will wait for someone to come to the door and greet as usual. They will then ask for the recipient's name and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.
If no one is home, then the courier will follow the standard procedure and leave a card to call.
Delivery on non-signature required product
NZ Post couriers will knock on the door as usual and wait for someone to come to the door. If no one is present, the courier will follow the standard process and leave the item in a safe place or leave a card to call if there isn’t a safe place to leave the parcel.READ FULL ARTICLE
For any further updates, please visit the NZ Post website for more information.