Due to the evolving Covid-19 outbreak, we've issued a return extension, giving you up to 90 days to return an item.READ FULL ARTICLE
Changes to Delivery Processes
Due to the increasing impact of Coronavirus, our delivery carrier Courier Post has made some temporary changes to their delivery processes to ensure the safety of our people and customers.
From the 16th of March, all courier delivery will follow the below process.
Delivery on signature required product
NZ Post couriers will knock on the door as usual and step back two metres. They will wait for someone to come to the door and greet as usual. They will then ask for the recipient's name and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.
If no one is home, then the courier will follow the standard procedure and leave a card to call.
Delivery on non-signature required product
NZ Post couriers will knock on the door as usual and wait for someone to come to the door. If no one is present, the courier will follow the standard process and leave the item in a safe place or leave a card to call if there isn’t a safe place to leave the parcel.READ FULL ARTICLE
For any further updates, please visit the NZ Post website for more information.
Changes to our Customer Experience Operating Hours
Our Customer Experience teams are working from home to ensure we're following Government-advised best practices.READ FULL ARTICLE
We're operating from Monday to Friday 11 am to 7 pm NZDT, here to have a chat about all things off the wall… or if you just need a mate.
We're operating with a small team and are working hard to ensure your questions are heard and answered. There’ll be a significant delay in response and we appreciate your patience at this time.
A message to the Vans community
As our founder, Paul Van Doren says, "Vans is a people company that makes shoes".
With the rising severity of the COVID-19 crisis, we have an update for you on how we're dealing with things at Vans. We will be closely monitoring the situation & will share further updates with you.
You can still shop with us online at www.vans.co.nz and stay in contact on Instagram @vansaustralia.
Our Customer Experience team is also available & you can contact them below should you have any questions or concerns.
We are grateful for your loyalty and understanding as we continue to work through this together.
The team at Vans.READ FULL ARTICLE