Click & Collect

Update: Click & Collect is currently unavailable at our Auckland stores. 

Want it now? Vans offers 1 Hour Click & Collect.

Place a Click & Collect order during store opening hours and you will receive your collection email within 1 hour. 

Please wait until you’ve received this email before heading in-store to collect.

Ts & Cs 

1 Hour Click & Collect is only available where your purchase:

• is finalised on a day on which your nominated Vans store is open for business;
• is finalised one (1) hour before your nominated Vans store closes for that day 
• is available for Click & Collect 
• is not affected by an event outside the reasonable control of Vans (including any impediment caused by the fraud analytic pre-screening process or government lockdowns)

You can simply return to your store of collection if you have changed your mind about your recent click and collect purchase. Keep in mind, we can't refund PayPal orders in-store. You are also welcome to post your Click and Collect back to us for return. 

You can check out our Returns Policy for more information.

Our Vans Team can cancel your Click & Collect order. Simply get in touch and provide us with your order number. We'll provide you with the next steps.

Update: Click & Collect is currently unavailable at our Auckland stores. 

You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out for this since it will be an indicator that you’re all clear to head into the store location and collect the order.

When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.

To help us process your order quickly in-store, please ensure you bring along the following with you:

- Order Confirmation.

- Personal ID (ie, your driver's license, proof of age or passport).

 We may also request to see the credit/debit card used or speak to the cardholder.

Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Vans Team*

*We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Update: Click & Collect is currently unavailable at our Auckland stores. 

It's easy! Simply browse the website and find the products you want, then follow the steps below:

• Select your size
• Select 'Click & Collect' then enter your postcode & search radius and click 'Check'
  The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'
• This will add the product to your cart, and you are free to browse and add other products to your cart
• Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
• Now complete the order by entering your personal details and payment information
• Once you have successfully placed your order, wait for us to send you an email telling you your order is ready, then simply go to your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!) to grab your Vans.*
  
  When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.
  
  Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact to our Vans Team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.