What is your latest returns policy?
In light of New Zealand post offices closing for trade, we’ve extended the return policy period for an additional 60 days. This allows a total of 90 days to return your item(s).
Please note that we cannot process returns at this stage due to Post Office closures. Once we resume trade, we will gladly process your return.
We want you to be completely satisfied with our products and we will gladly accept online returns within 90 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
3 simple conditions for a successful return:
RETURNED WITHIN 90 DAYS OF PURCHASE
ITEM(S) ARE UNWORN & UNDAMAGED
IN ORIGINAL PACKAGING AND CONDITION
Item(s) were purchased in the last 90 days and proof of purchase can be provided.
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
Item(s) are in original packaging or shoebox in their original condition
Costs of returns
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) remain your responsibility until they reach our warehouse.
Faulty itemsREAD FULL ARTICLE
If you believe your online purchase arrived with a manufacturing fault, please contact our Customer Experience Team below. We'll request your order/receipt number and photographs of the tongues, tops, sides, soles and fault.